Something urgent at home.
Help for tenants, prospective renters and landlord account holders.
- For a gas leak, fire or another life-threatening situation, follow the guidance on this page first.
- For a repair or tenancy question, use the property actions further down.
- For an account, site or app problem, use the account actions further down.
- Eight help topics after you sign inListings, Inquiries, Tenants & accounts, Leases & signing, Rent & e-transfers, Repairs, Documents and Settings.
- Thirty-eight help questionsThey live in Help for signed-in landlords.
- Email the public contactThe address on this page is the one configured for the site.
Repairs and tenancy questions.
These links open in the tenant portal.
If you cannot sign in or no contacts are listed, follow the landlord contact guidance above.
Account, site, and app help.
Tenants use their landlord's invitation.
- The iPhone app uses the same account as the portal.
- The tenant app is not enabled for every account.
- For details about data use, read the privacy page.
Sign in or recover your account Use these pages for an account, a password reset, or a site problem.